The Love Link
The names closest to your heart, worn close to your soul..
A meaningful 18kt gold plated custom name necklace designed to hold three names that matter most to you.
Place your name in the center and add the names of your loved ones on either side, whether it’s your children, partner, parents, or siblings. A beautiful way to keep your most cherished connections close, every day.
Please Note (Customized Jewellery):
• This is a customized product made specially for you.
• No returns or exchanges are applicable.
• Cash on Delivery is not available.
• Delivery timeline: 7–10 business days.
Shipping information
Shipping informationFor our regular products delivery is 3 business days. For our customized collection 7-10 business days.
Returns and Exchange
Returns and ExchangeWe have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at e3kcare@gmail.com.
Refunds will be have a a charge of 15 Aed for shipping pickup.
You can always contact us for any return question at e3kcare@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like our customized collection. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@e3k.shop.
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